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Director of Sales and Customer Success
Steep Marketing
- Location
- Onsite (Centennial, Colorado)
- Compensation
- $95k - $120k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
Steep Marketing is seeking a Director of Sales & Customer Success to lead and scale their relationship organization. This role partners directly with the CEO to optimize sales, customer success, and BDR processes, driving growth and retention in a fast-paced services business.
Skills
Sales Leadership
Customer Success Management
B2B Strategy
Process Optimization
Team Development
KPI Definition
Account Management
Relationship Building
Forecasting
BDR Strategy
Retention Management
Strategic Planning
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Paid Time Off
Full job details
Position: Director of Sales & Customer Success
Reporting to: CEO
Location: Greenville, SC – In Office
Job Overview:
We’re hiring a Director of Sales & Customer Success to partner directly with the CEO and leadership team to help design, lead, and scale our entire relationship organization. This is a leadership opportunity for someone who enjoys building systems, developing people, and creating structures within a growing company. You’ll lead initiatives across sales, customer success, support, and BDR strategy while helping bring clarity, accountability, and process to a fast-moving services business.
This role is ideal for a driven, relationship-focused leader who communicates exceptionally well, builds trust naturally, and thrives in an environment where adaptability and initiative matter. At Steep, you’ll join a growing company where the work is dynamic, meaningful, and rewarding — and where your leadership will have a direct impact on the future of the organization.
What you’ll do:
- Develop and optimize scalable sales and retention processes
- Drive growth primarily through existing customer relationships and resale opportunities
- Collaborating with Marketing on inbound and outbound growth initiatives
- Improve adoption and effectiveness of Marketing Strategy Planning (MSP) programs
Team Management & Organizational Development
- Lead the Relationship Team, including Success Coaches, Account Managers, and BDRs
- Define team responsibilities, workflows, and accountability structures
- Ensure smooth collaboration between sales, support, and outreach functions
- Recommend organizational improvements as the company grows
- Support high-value client relationships and escalation management
- Work closely with the CEO to leverage leadership expertise in training and strategic relationships
Performance Metrics & Operational Excellence
- Measure retention, resale performance, and MSP adoption
- Define KPIs across sales, support, and business development teams
- Improve forecasting accuracy and visibility
Experience you’ll bring:
- 3+ years of leadership experience with a proven ability to build and scale high-performing teams in B2B, marketing, or consultative service environments
- Strong operational and process-driven mindset
- Skilled relationship builder and communicator who can simplify complex ideas, align teams, build trust with clients, partners, and leadership
- Comfortable operating in a fast-paced, founder-led organization while partnering closely with executive leadership
- High-integrity, low-ego achiever who leads with empathy, accountability, ownership, and a result-driven mentality
Bonus Points:
- Experience building or refining sales and customer success processes within a growing or scaling organization
Work Environment
- In-office
- Fast-paced, collaborative, and deadline-driven
Compensation & Benefits
- Salary range: $95,000 - $120,000 per year (based on experience)
- Eligibility for monthly and annual performance bonuses
- Competitive, comprehensive benefits package including:
- Medical, dental, and vision insurance
- Retirement plan
- 3 weeks PTO plus company holidays
About Steep Marketing
Steep is a marketing company that works with financial advisors to fill their lead-generation events through high-performing digital advertising and direct mail. Our job is to find the right people, get them to show up, and help our clients grow their businesses – and direct mail is a critical part of that process. We don’t do outdated, cookie-cutter mail that looks like it came from a 2005 mail house.
Our designs consistently outperform industry benchmarks, with average response rates double the industry average). Excellence isn’t optional here – it’s the baseline.