Customer Success Specialist - I

Company Description

Inspired Flight’s Purpose Statement says it all - Conserving resources, creating jobs, and saving lives by innovating the American drone manufacturing.  Founded in San Luis Obispo, California our entirely U.S. based team designs, builds and supports highly capable and flexible drone platforms for both commercial and government customers.  

Our purpose driven team exemplifies our Core Values. We are: 

Collaborative: We harness the collective intelligence and energy of our team to surpass individual potentials and achieve shared goals.

Resilient: We approach obstacles with flexibility and creativity, supporting one another to stay focused, resourceful, and determined.

Diverse: We place a high value in people of all heritages, genders, sexual orientations, and points of view to spark innovation and solutions, enriching our work environment and outputs.

Continuously Improving: We are committed to ongoing learning and innovation by always seeking ways to enhance our processes, products, and personal expertise.

Underlying all of this is our deeply rooted belief that the cutting-edge aerial tools we create are advancing an industry that is good for people, good for our planet and good for the United States of America. 

Location

This is an in-office position for hire at Inspired Flight’s HQ in San Luis Obispo, CA.  

Job Description:

Inspired Flight Technologies is seeking a Customer Success Specialist I to join our Customer Success team and help deliver a high-quality support experience for customers operating Inspired Flight UAV platforms. This role serves as a frontline point of contact for customer inquiries, ensuring operators receive timely guidance and support as they deploy and use Inspired Flight systems.

The Customer Success Specialist I plays a key role in helping customers successfully adopt and operate our products. Responsibilities include responding to support inquiries, assisting with troubleshooting, and providing training to ensure customers can safely and effectively use their aircraft and payload systems. This role also supports customer onboarding and works closely with internal teams to maintain a high standard of customer satisfaction.

The ideal candidate is customer-focused, technically curious, and comfortable communicating with operators in the field. Experience with UAV operations or related technology is a plus, but a strong willingness to learn and develop technical expertise is essential.

This position reports to the Customer Success Manager and offers an opportunity to grow within a fast-moving UAV company while helping build and scale customer success processes in a dynamic startup environment.

Typical responsibilities:

• Monitor and manage incoming support calls, emails, and support tickets
• Provide timely responses to customer questions and basic technical issues via phone, email, and remote support tools
• Assist customers with product setup, onboarding, and operational guidance
• Deliver customer training on the safe and proper operation of Inspired Flight drones and payload systems, both virtually and in person
• Escalate complex technical issues to Customer Success II or Engineering teams as needed
• Maintain clear documentation of customer interactions and support cases
• Contribute to the improvement of training materials, support documentation, and internal knowledge resources
• Represent Inspired Flight professionally in all customer interactions

You’ll excel in this role if:

• History with hardware-based technology businesses
• Use drones for industrial or government purposes
• Familiarity with Hubspot or other CRM ticketing systems
• Strong communication & critical thinking skills
• UAV Pilot experience and/or an FAA Part 107 License

Education/Experience Requirements: 

• Associates or bachelors degree in relevant field or at least two years of related experience and/or training; or equivalent combination of education and experience.
• 1+ year experience in a technical support role

Salary & Benefits Offered:

• $20-30 per hr
• Paid Time Off 
• World Class Health, Dental, Vision Insurance Plan
• 401k w/ 6% company match
• Bonus Opportunities

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may need to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone.

Equal Opportunity Employer: 

Inspired Flight is deeply committed to building a workplace where inclusion is not only valued, but prioritized. We pride ourselves on being an equal opportunity employer that seeks to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, age, or veteran status, or any other non-merit based or legally protected grounds.  

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.