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Customer Success Specialist (French Speaking)

Cousera Internal Rehire Job Board

Location
Remote (Dublin, Leinster)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the role

Coursera is a global online learning platform connecting learners with world-class education. This role supports EMEA customers through proactive engagement and data-driven insights to drive retention, adoption, and expansion within the Pooled Customer Success team.

Skills

Customer Success Management Customer Engagement Customer Retention Account Management Sales Analytical Skills Data-driven Decision Making Problem Solving Communication Documentation French Language SaaS Tech Relationship Management Proactive Outreach

Full job details

At Coursera, we aim to allow employees to develop their skills and grow their careers. One way we do this is with internal transfers. In order to support open and fair transfers, we practice transparency and have set guidelines for who is eligible to request a transfer.

Anyone who has been in their role for more than 6 months and in good standing may apply for a new position at Coursera. For consideration outside this timeframe, individuals should talk to their manager and People Business Partner. Please be sure to read the our Internal Mobility Program Policy here. 

We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About this role:
As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.


About your skills:
Customer Success Management
Core framework for ensuring customers achieve desired outcomes and reach learning goals.
Customer Engagement
Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
Customer Retentions
Maintaining relationships and supporting key retention outcomes through value-driven conversations.

What you’ll be doing:

  • Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
  • Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
  • Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
  • Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
  • Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
  • Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

 

Qualifications:

  • Full business-level proficiency in French, both written and spoken.
  • Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
  • Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
  • Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
  • Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
  • Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
  • Track record of meeting or exceeding customer impact metrics with a results-oriented approach.


Posting Date
Posting Date: October 24, 2026
Application Window: October 24 - November 10, 2026
We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

 

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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruting@coursera.org.