Customer Success Specialist

Job DetailsJob Location: Mason, OH 45040About RH Aero Systems: RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. . RH Aero Systems’ global headquarters are in Mason, Ohio, USA, with Regional Headquarters in Biberach, Germany and Singapore. For further details visit RHAero.com.   Job Summary: Provide administrative support to the supervisor and program manager for RH Aero’s aftermarket service stand maintenance group. This role will support order entry, inventory oversight, part purchasing for inventory, and providing input for process development for new business in stand maintenance, and improvements to current processes.   Key Responsibilities: Order entry into RH Aero’s ERP system for all engine transportation stand work and engine load orders for customer billing. Assist program manager with inventory part levels. Purchasing of inventory and other items needed for stand maintenance. Special projects assistance as needed. Attend Teams meetings with customers and suppliers as needed. Interact with accounting to answer questions regarding purchase orders and orders in a timely manner. Train with program manager on other areas (stand leasing, job set up, vac kits). QualificationsQualifications and Experience: Bachelors or associates degree or 0-3 experience in an operational support role Previous purchasing experience a plus Computer literacy: Microsoft Office Suite, Excel, and PowerPoint Strong organizational skills, attention to detail, and accuracy Demonstrated teamwork and communication skills Strong organizational skills, attention to detail, and accuracy Ability to multitask, work independently, and meet deadlines Physical ability to lift up to 10 lbs.    Other Requirements: Standing, bending, walking, sitting, climbing, reaching above head, lifting/carrying more than 10 pounds, driving (as required).     Other Information: We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.   We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.