Skip to content
Skip to content
CSM Jobs
InsCipher

Customer Success Specialist (CSS)

InsCipher

Location
Onsite (Remote (United States), Utah · Pleasant Grove, Utah)
Compensation
$23 - $26/hr
Employment
Full-time
Level
Entry Level
Posted 1 day ago

About the Role

Join InsCipher, a company reshaping the insurance industry with innovative solutions. As a Customer Success Specialist, you will provide best-in-class support and troubleshoot system issues, playing a key role in enhancing customer experience and internal processes.

Skills

Customer Service Troubleshooting Technical Aptitude Written Communication Verbal Communication Organizational Skills Interpersonal Skills Office Suite Escalation Management Cross-functional Collaboration

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Company Holidays
  • Floating Holidays
  • 401K Programs
  • Personal Assistance Programs

Perks

  • Remote OK

Full job details


We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests.

 

Key Responsibilities

  • Handle inbound requests and respond promptly to support calls, chats, and emails
  • Assess, categorize, and reassign support requests to internal team members as needed
  • Troubleshoot and diagnose system or service issues
  • Advocate for customers by capturing feature requests and feedback
  • Leverage impeccable customer service skills through phone, email, and chat interactions
  • Work cross-functionally to assess and improve internal processes
  • Demonstrate fundamental understanding of customer service best practices
  • Manage customer escalations with empathy and professionalism
  • Track client interactions, maintaining detailed records of communications and action items
  • Build domain expertise and grow industry knowledge

Requirements and Qualifications

  • Bachelor’s degree preferred
  • 1+ years’ experience in customer service
  • Excellent written and verbal communication skills
  • Strong technical aptitude and organizational skills
  • Proficient with the Office Suite
  • Knowledge of surplus lines tax filing a plus
  • Excellent interpersonal skills

Perks

  • Health, dental, and vision plans
  • Amazing work-life balance with 4 weeks of Paid Time Off
  • 10 Paid Company Holidays with 2 floating holidays
  • 401K Programs with employer match
  • Personal assistance programs for support in a healthy personal and work life

 

Why InsCipher?


At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:

  • Work on cutting-edge projects that are reshaping an industry
  • Collaborate with a team of passionate, like-minded professionals
  • Enjoy a culture that values flexibility, innovation, and personal growth

 

Compensation Range: $23/hr - $26/hr


We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. 

If you need accommodation, please let us know during the interview process.