Customer Success Specialist

As a Customer Success Specialist (CSS), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from their LenelS2 Platinum Package. The CSS demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value. The CSM will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product and service suite. Ideal candidates should have experience with direct customer contact, technology consultation, up-selling/cross-selling, communicating with multiple departments and process improvement. The position reports to the Customer Success Leader of the SAS Services organization and is part of a customer focused, self-managed team.

Locations: Pittsford, NY or Salem, OR Atlanta, GA in a hybrid schedule.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.