Customer Success Representative

As a Customer Success Representative (CSR), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from their LenelS2 Platinum Package. 

Locations: Pittsford, NY or Salem, OR Atlanta, GA in a hybrid schedule.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.

The CSR in this role will also provide operations back-office support to customers and internal teams across the Security and Access Solutions (SAS) LenelS2 business to assist in resolving digital access issues, user onboarding needs and data validation. This role will work closely with the My Buildings team to manage support needs and escalations, along with future enhancements.

The CSR demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.

The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied.

The position reports to the Customer Success Leader of the SAS Services organization and is part of a customer focused, self-managed team.