Customer Success Specialist

About Payfluence HCM

Providing excellent customer service is the most important job in the entire Payfluence organization. We love to serve, and our clients can feel our enthusiasm and warmth through all interactions - on the phone, by email and in -person. Our enthusiasm is part of our culture, and as a growing company we promote a workplace that is fast-paced, fun and creative. Our primary goal is to have a positive impact on the lives of our teammates and the clients we service. Payfluence HCM is currently looking to hire a Customer Service Representative to join our team.

Wherever you start with us, you have access to our leadership team, which is focused on helping you succeed. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Payfluence nurtures growth for those willing to put in the work.

Please read more regarding our Customer Service Representative:

What You'll Do

• Love to serve - our customer service is characterized by a high level of personal contact with customers
• Responsible for representing Payfluence in a courteous, professional, and timely manner
• Provide prompt, efficient, and accurate service via telephone or email
• Positively grow client relationships, being a valued consultative partner
• Advise clients on how to fully utilize the Human Capital Management platform
• Be a great teammate, always willing to help others and perform other duties as needed.

What You'll Bring

• Associates Degree or equivalent business experience
• 2+ years software implementation experience, preferably in an HCM environment
• Experience in the HCM industry/PEO industry is a plus
• Proven track record of working in a customer-facing role
• Excellent written, oral, and communication skills