Customer Success Sales Advisor

Company overview

team.blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.

team.blue is an ecosystem of successful brands working together across regions
to provide customers with everything they need to succeed online. 40+
successful brands make up the group; within those brands, over 3,000 experts
serve its 2.5+ million customers across Europe and beyond.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out on our website.

Why choose team.blue?

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture

• Access to flexible working opportunities

• A relaxed, collaborative atmosphere

• Motivational, coach-style leadership

• Employee perks, including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.

• Keep our products accessible and competitive.

• Offer a diverse range of products to allow customers to grow.

• Are customer-obsessed, offering multi-channel exceptional support.

Our values

The five characteristics that drive our behaviours and the heart of our business culture.

• We put our customers at the heart of everything we do.

• We’re stronger together and we trust each other to do the right thing.

• We tell it like it is and keep doors and minds open.

• We treat each other with respect and regard.

• We’re always thinking ’what’s next?

Job Description

As a Customer Success Sales Advisor, you are responsible for driving the sales function by actively promoting and selling products and solutions to our customers.

This includes identifying customer needs, presenting tailored solutions, maximising upsell and cross-sell opportunities, and ensuring a positive customer experience throughout the sales process. Your role is pivotal in building strong customer relationships while contributing to the growth and success of the business.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.

Key responsibilities

• Proactively identify sales opportunities through inbound and outbound customer interactions.

• Recommend products and services that meet customer needs and deliver value.

• Achieve individual and team sales, revenue, and conversion targets.

• Build strong customer relationships through professional and consultative

• conversations.

• Upsell and cross-sell relevant products and services to existing customers.

Experience & Skills

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.

• Strong communication, active listening, and problem-solving skills.

• Ability to build rapport with customers and provide solutions that drive customer success.

• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Competencies

• Providing excellent customer service.

• Delivering business results.

• Teamwork.

• Ability to work in a fast-moving environment and to tight deadlines

• Self motivation.

• Attention to detail.

Working hours

Normal office hours are:

Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.

On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.

Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.

Training

You will be given complete training and support from our office in Worcester.

Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.

Right to work

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support relocation packages or sponsorship visas.