Customer Success Representative
Crisafulli Bros. Plumbing & Heating Contractors
- Location
- Onsite (Albany, New York)
- Compensation
- $20 - $22/hr
- Employment
- Full-time
- Level
- Mid Level
About the Role
Crisafulli Bros. is a family-owned company with over 86 years of service, dedicated to employee well-being and success. This role involves being a key point of contact for customers, ensuring their needs are met and appointments are scheduled efficiently.
Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Company Paid Vacation
- Sick Time
- Life Insurance
Perks
- On-site gym
- Complimentary breakfast
- Weekly bonus
Full job details
Join the Crisafulli Bros. Family!
For over 86 years, Crisafulli Bros. has been a trusted, family-owned company that believes happy, healthy employees are successful employees. From our on-site gym and complimentary breakfast on Tuesdays and Thursdays to outstanding benefits and year-round stability, we invest in our team!
Why Join Us?
- Family-owned and operated for 86+ years
- Voted The Post Star 'Best in Region' for HVAC, Plumbing, and Electrical and Best Plumber & HVAC by The Times Union for over 20+ years
- Weekly bonus opportunities
- Company paid vacation, sick time, and a Family First Vacation Day
- Company-sponsored health, dental, and vision insurance
- 401(k) with 4% company match
- Company paid life insurance ($50,000)
- Company paid training and certifications
- No layoffs—year-round work
Culture & Perks
- On-site gym at our Albany office
- Complimentary breakfast Tuesdays & Thursdays
- Annual picnic and Holiday party!
- Wellness events, family tubing day, volleyball, cornhole, and more!
- Red Carpet Service culture for employees and customers
Qualifications
- 2+ years of over the phone customer success experience required
Answering phones, taking notes, providing empathy and listening to our customers requests, assisting in booking appointments for our technicians.
Onsite - In Albany - Fun Fast Paced Team Oriented Environment
Interested? Call or text Julia at 518-949-1248 today!