Customer Success Project Manager
Truvant
- Location
- Onsite (West Caldwell, NJ)
- Employment
- Full-time
- Level
- Mid Level
About the role
Truvant, a leader in contract packaging and supply chain services, is seeking a Customer Success Project Manager to oversee client accounts and ensure on-time delivery of finished goods. This role focuses on forecasting, cross-functional coordination, and driving customer satisfaction and account growth within a fast-paced manufacturing environment.
Skills
Full job details
Description
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
RESPONSIBILITIES:
Position Summary:
Project Management:
• Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
• Maintain regular communication with customers to review forecasts, PO timelines, and open action items
• Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
• Understand client goals, challenges, and priorities to ensure successful outcomes
• Support account growth, client retention, and high customer satisfaction
• Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
• Track and monitor monthly forecasts for assigned accounts
• Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
• Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
o This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
• PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
• Other responsibilities as assigned by manager.
Requirements
Required
• Bachelor’s degree in Business, Project Management, Communications, or related field.
• 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
• Strong organizational and multitasking skills with the ability to manage multiple clients at once.
• Excellent written and verbal communication skills.
• Ability to build strong relationships and collaborate effectively with internal and external partners.
• Proficiency in Google Sheets
• Excellent in Word, Excel & PowerPoint
• Strives in a fast-paced environment with tight deadlines.
Preferred
• Experience in a manufacturing, packaging, supply chain, or production-focused environment.
• Knowledge of supply chain processes, material planning, or production scheduling.