Customer Success Programs Lead (Education)

Job Description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

The Role

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.

You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

You Will

• Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.

• Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.

• Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

You Have

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.

• Experience building at least one of these motions from scratch, not just inheriting one.

• Executive presence and the ability to hold a room with senior stakeholders

• Strong content and communication instincts: you know how to make complex things simple and engaging.

• High energy with the ability to juggle many projects and conversations at once

• Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.

• A point of view on what great community and education looks like and the portfolio to back it up.

Location: In or willing to relocate to SF (in-person 5 days a week)

Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.