Customer Success Partner Senior Advisor

Requisition ID: 453477
Work Area: Presales
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2
Additional Locations: 

Original Posting Date: 06/15/26

Job Title: Customer Success Partner Senior Advisor

Location: Newtown Square, PA

Work Model: Hybrid work model

Purpose and Objective: 

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.

Expectations and Tasks:

The focus of this position is to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. Serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers' business strategies to product, solution and partner road mapping. Responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. Manages accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values. Develops relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Cloud ERP Solution;
• SAP SuccessFactors Full-Suite Product;
• Cloud subscription and renewal management;
• Enterprises account management and governance;
• Fit-to-Standard cloud adoption and deployment;
• Customer, partner escalation, and risk mitigation processes;
• Cloud business transformation and migration strategy;
• Cross-functional and cross SAP Solution area tools and processes;
• Saas revenue growth and pipeline expansion; and
• SAP partner ecosystem enablement and co-selling.

Travel: N/A.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

​
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. Requests for reasonable accommodation will be considered on a case-by-case basis. 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $112,100 - $175,050. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $137,300 - $233,400. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

​ ​