Customer Success Partner Advisor

Company Description

At SAP, you'll belong to a global community that grows together. Expect inclusive teams, international collaboration across time zones, and continuous learning through academies, mentoring, and certifications. We celebrate diverse perspectives, encourage experimentation, and give you the flexibility to do your best work-where curiosity, impact, and career mobility thrive.

Job Description

Original Posting Date: 11/09/26 

Job Title: Customer Success Partner Advisor (multiple positions available) 

Location: 3999 West Chester Pike, Newtown Square, PA 19073 

Work Model: Hybrid Work Model 

Purpose and Objective:   

SAP America, Inc. seeks a Customer Success Partner Advisor (multiple positions available) at our Newtown Square, PA location to help clients successfully adopt, consume and renew investment in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics.  

Expectations and Tasks:  

Responsible for the day-to-day customer engagement from license deal signing onwards. Drive the experience of customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. Drive value realization for customers. Proactively engage customers post-sale to ensure they receive the maximum value from their SAP Business Technology Platform Cloud Solutions. Assist with escalations or critical situations management. Provide “To-Be” solution vision workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. Manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.  

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation. 

Qualifications

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation. 

Qualifications/Skills and Competencies Experience:  

Experience must include three (3) years involving each of the following:  

• SAP cross-functional activities; 

• DB admin including Oracle, DB2, SQLServer, and HANA; 

• SAP BW including ETL activities and reporting models; 

• Data Archival strategy; and 

• Test planning including unit, regression, integration, or UAT. 

Experience must involve two (2) years in the following: 

• SAP CALM and FRUN including E2E use case setup; 

• SAP SaaS transformations, migrations, global roll outs, operation impact analysis, and PPM gate control; and 

• Cloud environments including AWS, Azure, and GCP. 

Travel: Position does require up to 50% domestic travel to Customer sites and SAP offices for customer facing discussions, presentations, and training. 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

Compensation Range Transparency: The annual base salary range for this position is $127,525 - $144,560. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $127,525 - $180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.