Customer Success Partner

Department: Customer Success

Employment Type: Full Time

Location: United States - Remote

Compensation: $65,000 - $72,000 / year

Description

• Innovation 🧠 – We embrace creativity and seek better solutions.
• Integrity ⚖️ – Honesty and trust guide everything we do.
• Collaboration 🤝 – Together, we achieve more.
• Growth 🌱 – We’re committed to personal and professional development.
• Empathy ❤️ – We prioritize understanding and human connection.
  
  

📌What You’ll Do

• Proactively manage a caseload of customers across different size organizations
• Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
• Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
• Help create and maintain resources for ongoing customer growth and engagement
• Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc. 
• Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
• Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
• Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
• Support in ongoing training for large and enterprise customers
• Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives

🎯What You Bring

• Proven experience in the ABA field
• Hi Rasmus experience is a plus but not required
• Previous experience in a customer-facing role, such as customer success, software training, or implementation.
• Document and tracking experience, preferably in a CRM such as Hubspot
• Experience training others on software or other technological tools.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Strong problem-solving, troubleshooting, and analytical skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to work independently and collaboratively in a remote, virtual environment.
• Thrives in a culture of feedback and continuous improvement.

💙 Perks & Benefits You'll Love

• 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
• Employer Sponsored Short-Term Disability Coverage
• Employer Sponsored Life Insurance
• Optional group benefits: AD&D, long-term disability
• Participation in a 401k plan through Empower

• Professional development opportunities
• Room for growth within the company

• Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility

• All Parents/Caregivers: 6 weeks fully paid
• Birthing Parents: Up to 14 weeks paid

• Fully remote and flexible work environment—work from wherever feels right!
• Opportunity to make a meaningful impact in the Autism healthcare space