About the Role

Kitchen Tune-Up Burlington seeks a Customer Success & Marketing Coordinator to deliver exceptional customer experiences while supporting sales and marketing operations. The role involves managing customer inquiries, qualifying leads, and executing digital marketing initiatives to drive business growth.

Skills

Customer Service Lead Qualification Appointment Scheduling CRM Management Sales Support Social Media Management Content Creation Email Marketing Data Entry Communication Contract Preparation Project Coordination

Full job details

Position: Customer Success & Marketing Coordinator

Reports to: Operations Manager

Your responsibilities as Customer Success & Marketing Coordinator:

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

· Answer incoming calls and respond to customer inquiries.

· Contact new leads and schedule appointments.

· Qualify leads using the Kitchen Tune-Up questionnaire.

· Prepare customers for their design consultation.

· Maintain communication throughout the customer journey.

· Update customer records in ServiceMinder.

· Follow up after appointments and completed projects.

Sales Support

· Schedule consultations.

· Prepare financing paperwork and contracts.

· Follow up on outstanding proposals.

· Assist with customer reviews and referrals.

Marketing Support

· Schedule corporate social media posts.

· Publish blogs and website updates.

· Upload before-and-after project photos.

· Submit project photos to Corporate.

· Coordinate email campaigns.

· Assist with home shows and community events.

Success Measures

· Leads contacted within minutes/hours.

· High appointment booking rate.

· Positive customer communication.

· Consistent online marketing activity.

· Customer reviews generated.

· CRM remains accurate.