H
Customer Success Manager (U.S.)
Hive Learning
- Location
- Onsite (USA, Texas)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
Hive Learning is seeking a Customer Success Manager to lead onboarding for new U.S. clients and ensure high retention through quarterly business reviews. This role involves providing strategic and technical support to customers and training sales teams.
Skills
Customer Success
Account Management
Client Onboarding
Quarterly Business Reviews
Retention Management
Expansion Identification
Technical Support
Strategic Support
Full job details
Degree: Bachelor’s degree required
Experience: 3–5 years in SaaS CS or Account Management
Responsibilities:
• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers
• Provide technical and strategic support
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