Customer Success Manager - SMB
Enhesa
- Location
- Remote (Philippines)
- Compensation
- $120 - $125/day
- Employment
- Full-time
- Level
- Mid Level
About the role
Enhesa is a global compliance partner helping large businesses navigate regulatory and sustainability landscapes through expert insights and AI. The Customer Success Manager role focuses on retaining small to mid-size clients by managing contract renewals, ensuring value realization, and fostering strong customer relationships.
Skills
Perks
- Flexible home-working
- Work/life balance
- Quarterly bonus
Full job details
Who we are
Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.
Our mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance.
Businesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence.
At Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility.
If these qualities sound like you, Enhesa could be your next career move!
What we offer
- A competitive salary package
- Flexible home-working policy and work/life balance
- A collaborative fast paced, driven environment
- Accountability and pride for your projects
For more information visit: www.enhesa.com
Position Overview:
The Customer Success Manager- SMB retains business with our small to mid-size clients. They are responsible for achieving retention metrics by owning the renewal lifecycle of clients in their book of business. They represent the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring customers’ needs and expectations are met.
Responsibilities:
- Manage and own contract renewals:
- Owning and negotiating contract renewals and addenda.
- Ensuring strong gross revenue retention (GRR) metrics across clients
- Foster customer loyalty and satisfaction:
- Ensuring client’s realize value from their products and services
- Acting as a central point of contact for Enhesa’s customer base.
- Capturing, reporting and acting on customer feedback.
- Maintain accurate client and contract data:
- Utilize CRM software appropriately
- Ensure contracts are fully executed and documented
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis:
- Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to customers.
- Uncovering roadblocks and delivering strong account guidance.
- Onboarding clients:
- Being responsible for the onboarding of clients to Enhesa services.
- Providing product training and enablment
Qualifications:
- Bachelor’s degree preffered
- 1-2 years of demonstrated experience with account management, customer success manager, or renewals management in a SaaS environment
- Solid customer relationship management (CRM) skills.
- High levels of professionalism, interpersonal skills and personal drive.
- Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.
- Fluency in English. Other languages are an asset.
Rate: $120 to $125 per day (depending on experience)
Bonus: $8,000 is the full OTE, this would be split into 4 quarterly payments of $2,000 and would be based on performance against quota.
Working Hours: Required to work 40 hours per week on US EST
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.