Customer Success Manager (NY)
Variant
- Location
- Onsite (New York, NY)
- Employment
- Full-time
- Level
- Mid Level
Posted 3 weeks ago
About the Role
Join a fast-growing AI Personalization startup backed by top VCs, helping leading brands optimize their customer experiences. As a Customer Success Manager, you will lead onboarding, provide CRO insights, and build digital experiences to ensure customer success and growth.
Skills
Conversion Rate Optimization
Customer Success Management
eCommerce Web Development
JavaScript
HTML
CSS
Vibe Coding
Onboarding
Relationship Management
UX Improvement
Product Insights
English Fluency
Hebrew Fluency
Full job details
We’re a fast-growing AI Personalization startup working with leading brands in Israel and the US, backed by top a16z, and top Silicon Valley VCs. Our platform helps brands uncover conversion leaks and deliver personalized, optimized experiences in real time.
We’re looking for a Conversion Rate Optimization Consultant / Customer Success Manager to join early and help scale our customers’ success.
What you'll do
- Lead onboarding and manage day-to-day customer relationships
- Provide CRO insights, guidance, and proactive optimization recommendations
- Build digital experiences on our platform—personalizations, experiments, and UX improvements
- Translate customer needs into product insights and help shape the roadmap
- Develop workflows and best practices as we scale
- Work closely with our founders to ensure customers succeed, stay, and grow
Requirements
What we're looking for
- Have hands-on experience in CRO, eCommerce web development, or eCommerce management. Ideally, you previously worked at a Marketing agency working with eCommerce brands.
- Have worked in a customer-facing role and know how to build strong relationships
- Experience in Vibe Coding (Base44, Lovable, Claude Code), and has basic understanding of code (JavaScript, HTML, CSS).
- Are fluent in Hebrew and English (Mother-tongue english is a MUST)
- Thrive in fast-paced environments and enjoy taking full ownership
- Are proactive, detail-oriented, and motivated by impact—not bureaucracy