Customer Success Manager (New York)

<p>Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?</p> <p>A problem-solver who ensures every customer gets maximum value from their investment?</p> <p>If so, we’re looking for you to join our team as a <strong>Customer Success Manager</strong> - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.</p> <p><strong>About Introw</strong></p> <p>Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.</p> <p>In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.</p> <p>As we enter our next phase of growth, we&#39;re seeking a dedicated full-time Customer Success professional to join our dynamic team.</p> <h2 id="tasks">Tasks</h2> <ul> <li>Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.</li> <li>Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.</li> <li>Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.</li> <li>Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.</li> <li>Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.</li> <li>Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.</li> <li>Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.</li> <li>Develop and execute strategic account plans to maximize adoption, retention, and expansion.</li> <li>Share customer insights and feedback to influence product improvements and optimize the customer journey.</li> <li>Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.</li> </ul> <h2 id="requirements">Requirements</h2> <ul> <li><strong>You are in love with the product:</strong> You have a deep passion for sales and technology and are eager to sell innovative solutions.</li> <li><strong>You are in love with the narrative:</strong> You have an entrepreneurial spirit and are driven to achieve results.</li> <li><strong>SaaS CSM Experience:</strong> You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.</li> <li><strong>Bonus:</strong> Bonus points if you have experience working with HubSpot or Salesforce</li> </ul> <h2 id="benefits">Benefits</h2> <p><strong>On top of a competitive salary, we offer the following benefits:</strong></p> <ul> <li>Macbook Air and iPhone</li> <li>Fully paid phone subscription</li> <li>Healthcare benefits plan</li> <li>Meal vouchers</li> <li>Awesome Introw merchandise</li> <li>Team drinks and events</li> </ul> <p><strong>Ready to turn great relationships into long-term growth? Let’s talk!</strong></p> <p>Apply now and help us redefine the future of B2B partnerships.</p> <p>Contact Kitti directly via LinkedIn: <a target="_blank" rel="noopener nofollow" href="https://www.linkedin.com/in/kitti-meszaros/">https://www.linkedin.com/in/kitti-meszaros/</a></p>