Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Customer Success Manager and Appointment Confirmation Lead

Full job description

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.

What You’ll Do:

Work in a team to make high-volume outbound calls to warm leads
Keep prospects engaged and schedule qualified sales appointments
Engage with customers to schedule installations and service calls
Work fast, think on your feet, and control the call

What We’re Looking For:

Customer service mindset—you know how to connect with a customer and understand their needs
Street-smart communicators—you know how to keep people on the phone
Experience setting appointments (home improvement, solar, or similar a plus)
Competitive and money-driven mindset—you want to win and get paid
High-volume energy—you’re ready to make an impact every day
Self motivation – you hold yourself accountable to achieve results

Key Responsibilities:

· Confirm appointments with clients via phone calls, emails, or other communication channels.

· Maintain accurate records of client interactions and update client information in our database.

· Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.

· Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

· Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows.

Qualifications:

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills with the ability to build rapport quickly.

· Exceptional organizational and time-management abilities.

· Self-starter with high accountability for results.

· Prior experience in customer service, account management, or a related field is preferred.

· Proficiency in using CRM software and other relevant tools highly preferred.

· Ability to pass a background check.

What We Offer:

· Competitive comp package, including direct incentives for achieved goals.

· Opportunities for professional growth and development.

· Collaborative and supportive work environment.

· Make a meaningful impact by contributing to our clients' success.

· A proven system with warm leads—no cold calling.

· Paid training.

· Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results.

Location:

Near Springfield, IL and surrounding areas is strongly preferred

If you're ready to take your communication and organizational skills to the next level and be a vital part of a dedicated team, we want to hear from you! Apply today by sending your resume and a cover letter outlining your relevant experience. Join us in delivering excellence and building lasting client relationships at Five Star Bath Solutions!

Job Type: Full-time or Part-time

Benefits:

Flexible schedule
Paid time off
Paid training
Work from home

Work Location: Hybrid remote in Springfield, IL 62707

Flexible work from home options available.

Customer Success Manager - full or part-time

About the Role

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