Customer Success Manager
ark47.ai
- Location
- Onsite (Riyadh, Saudi Arabia)
- Compensation
- SAR 14k - SAR 18k/mo
- Employment
- Full-time
- Level
- Mid Level
Posted Today
About the role
ARK47 Studio is a Saudi AI app that builds business systems from plain-language descriptions. The Customer Success Manager role involves onboarding new customers, providing ongoing support in Arabic and English, and creating help documentation to help businesses in the Kingdom and beyond.
Skills
Customer success
Account management
Customer support
Software support
Arabic
English
Technical writing
App onboarding
Data tracking
Problem solving
Communication
Organization
Benefits
- Health insurance
- GOSI registration
Full job details
About ARK47 Studio
ARK47 Studio is a Saudi AI app, available on the App Store and Google Play, that builds business systems from a plain-language description: for example HR, bookings, an online store or a sales board. It drafts a plan with the business owner first, then builds the screens, data and access permissions. We are a Riyadh team bringing it to businesses in the Kingdom and beyond.
What you will do
- Onboard new customers in ARK47 Studio and help them finish their first system.
- Run check-ins during each customer’s first month, and answer how-to questions in Arabic and English.
- Reply to App Store and Google Play reviews and to support messages, and pass product issues to the product team with clear steps.
- Write and update short help guides, in Arabic and English, for common tasks in the app.
- Track each account’s usage, credit purchases and open issues, and report every week.
What we need
- Based in Riyadh, or willing to relocate to Riyadh.
- 2+ years in customer success, account management or customer support, ideally software.
- Arabic and English, spoken and written; clear writing.
- Patient and organised, comfortable explaining apps on a phone and a laptop.
Pay and terms
- Total monthly salary SAR 14000–18000 (basic salary plus allowances), depending on experience.
- Full-time, on-site at our Riyadh office; working days, hours and annual leave per the Saudi Labour Law.
- Health insurance and GOSI registration as required by Saudi law.
- Employer: Apex Operations Company. Work location: Riyadh.
How we select
- We aim to reply to every application within 7 days.
- A 30-minute video call, in which we show you ARK47 Studio.
- For shortlisted candidates, a 30-minute onboarding role-play using ARK47 Studio on our test account (no personal account needed).
- Final interview in Riyadh. We inform every interviewed candidate of the result within 30 days.
We assess every application on skills and experience.