Customer Success Manager
Whistic
- Location
- Onsite (Pleasant Grove, Utah)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Whistic is an AI-powered platform for vendor risk assessment and security documentation. The Customer Success Manager will manage mid-market and enterprise accounts, driving adoption, retention, and growth while mitigating churn.
Skills
Benefits
- Stock Options
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Parental Leave
- PTO
Perks
- Internet Stipend
- Wellness Stipend
- Early Finish Fridays
- Paid Holidays
- Mental Health Benefit
Full job details
What You’ll Do:
- Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
- Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
- Proactively identify and mitigate churn risks through regular business reviews and health assessments
- Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
- Partner with Sales on expansion opportunities and renewal strategies
- Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
- Analyze customer usage data to identify trends and opportunities for improvement
- Create and deliver executive-level presentations and business reviews
- Monitor customer health metrics and develop action plans to address any concerns
What You’ll Need:
- 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
- Proven track record of managing strategic customer relationships and driving retention/growth
- Strong analytical skills with ability to translate data into actionable insights
- Excellent communication, presentation, and interpersonal skills
- Experience leading executive-level discussions and business reviews
- Problem-solving mindset with ability to navigate complex customer situations
- Project management experience with ability to manage multiple priorities
Benefits:
- Stock options
- Medical, dental, and vision insurance
- Company paid life insurance
- Internet and wellness stipend
- Mental health benefit
- Paid parental leave
- 18 Paid Holidays
- 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
- 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
- Whistic Fridays- Work ends at 3:00 PM every Friday
- A world-class culture and employee experience!
Our DEIB Commitment:
Whistic is a place where you can be you.
It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
- Workforce Representation: Hiring and retaining a diverse team
- Fairness: Equitable rewards, recognition, and opportunities based on merit
- Inclusive Culture: Fostering an inclusive culture where differences are celebrated
About Whistic:
Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.
Whistic is an Equal Opportunity Employer.