Customer Success Manager

Our Mission

Prisms VR is a San Francisco-based team of educators, game developers, and engineers transforming K12 STEM education through experiential real-world problem-solving powered by the next generation of spatial computing. We utilize adaptive Virtual Reality (VR) to engage, inspire, and open pathways to creative problem-solving to rapidly improve engagement and proficiencies in Math and Science across our country and beyond. Our mission is to break down barriers to access and build STEM proficiencies at scale for all students, worldwide.

The Job

Customer Success Manager

Job Description

Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Head of Customer Experience, you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms.

Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.

Key Responsibilities

• Quarterback partner relationships from pre-sale to close to renewal & expansion
• Maintain visibility into overall account health to prioritize, minimize churn, and maximize NRR
• Partner effectively with internal teams: content and development; technical operations; curriculum & instruction; to design and sustain a comprehensive, scalable implementation apparatus that will drive successful customer adoption
• Conduct QA review of content and instructional support tools while actively monitoring implementation through ongoing data analysis & meetings with key stakeholders

Requirements

• Commitment to transforming and reimagining STEM education
• Bachelor’s degree in a STEM field or a Master’s degree in STEM education preferred
• 2-5 years of Grades 6-12 teaching experience preferred
• 2-5 years of Customer Success or Account Executive experience at a start-up / growth enterprise preferred
• A clear and process-oriented communicator who can deliver thoughtful, meaningful presentations to diverse groups of stakeholders
• Highly motivated and skilled at working individually and collaborating with a cross-functional team
• Exceptional written and verbal communication skills
• Ability to travel 1-2x per month (typically 1-3 days per trip)

Equal Opportunity Workplace

Prisms is an equal-opportunity employer committed to providing an equitable and inclusive work environment that ensures that all applicants and team members are treated with dignity and respect. We will not tolerate any type of discrimination or harassment directed at any applicant or employee because of their gender, race, religion, age, disability, national origin, ancestry, sexual orientation, veteran, family, or parental status, or any other protected group characteristic. This equal opportunity and nondiscrimination policy applies to all aspects of employment including recruitment, hiring, promotions, discipline, terminations, wage and salary administration, benefits, and training.