Customer Success Manager

It's an exciting time at Whistic, and we're looking for a Sr. Customer Success Manager (CSM). This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This role reports to the Director of Customer Success and is fully remote, based in the U.S.

Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Extreme Ownership, Customer Focused, Driven by Results, & Do What’s Right, Speak Up. These values guide everything we do, and we are looking for a CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you.

What You’ll Do:  

• Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
• Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
• Proactively identify and mitigate churn risks through regular business reviews and health assessments
• Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
• Partner with Sales on expansion opportunities and renewal strategies
• Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
• Analyze customer usage data to identify trends and opportunities for improvement
• Create and deliver executive-level presentations and business reviews
• Monitor customer health metrics and develop action plans to address any concerns

What You’ll Need:

• 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
• Proven track record of managing strategic customer relationships and driving retention/growth
• Strong analytical skills with ability to translate data into actionable insights
• Excellent communication, presentation, and interpersonal skills
• Experience leading executive-level discussions and business reviews
• Problem-solving mindset with ability to navigate complex customer situations
• Project management experience with ability to manage multiple priorities

Benefits:

• Stock options
• Medical, dental, and vision insurance
• Company paid life insurance
• Internet and wellness stipend
• Mental health benefit
• Paid parental leave
• 18 Paid Holidays
• 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
• 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
• Whistic Fridays- Work ends at 3:00 PM every Friday
• A world-class culture and employee experience!

DEIB Commitment:

Whistic is a place where you can be you. 

It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.

Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:

Workforce Representation: Hiring and retaining a diverse team 

Fairness: Equitable rewards, recognition, and opportunities based on merit 

Inclusive Culture: Fostering an inclusive culture where differences are celebrated

Whistic is an Equal Opportunity Employer.