Customer Success Manager
True Talent Solutions Partners
- Location
- Hybrid (San Francisco, California)
- Compensation
- $130k - $160k/yr
- Employment
- Full-time
- Level
- Senior Level
About the role
Join an early-stage AI company as its first dedicated Customer Success Manager to own the post-sale customer journey. You will manage enterprise clients through onboarding and adoption while sharing critical insights with the product team to shape the function.
Skills
Perks
- Hybrid Work
Full job details
About the Role
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help shape a customer success function while sharing customer insights directly with the product team.
What You'll Do
Manage enterprise customers through onboarding, adoption, renewals, and expansion.
Spend at least 13 hours per week on customer calls, leading discovery, matching use cases, and driving product adoption.
Share customer feedback, bugs, and feature requests with the product team.
Partner with forward-deployed engineers on proof-of-concept to paid conversions.
Connect customer business goals to AI capabilities across enterprise integrations.
What We're Looking For
Five to seven years of proactive customer success experience, ideally at an early-stage horizontal AI company.
Experience supporting both product-led growth and enterprise sales motions.
Comfort working in a startup environment and building customer success processes from the ground up.
Familiarity with Slack, Jira, GitHub, Confluence, and AI or large language model products.
Compensation & Benefits
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid in San Francisco, California. Atlanta, Georgia is also a possible location.