About the Role

Applied Statistics & Management Inc. develops MD-Staff, an AI-driven credentialing and provider information management platform for the healthcare industry. The Customer Success Manager role focuses on driving client retention and growth by ensuring customers achieve measurable business outcomes through proactive engagement and strategic account management.

Skills

Customer Success Relationship Management Account Management Data Analysis Strategic Planning Stakeholder Management Project Management Program Management Presentation Skills Facilitation Storytelling Process Improvement Operational Excellence Healthcare Credentialing SaaS Consultative Communication

Full job details

Job Description

This position will help clients achieve measurable business outcomes. Day-to-day activities include meeting with clients to understand their business objectives, analyzing account health and product usage for areas of opportunity, and proactively engaging with key stakeholders to ensure objectives are met. You’ll be responsible for managing the customer journey post-implementation.

Successful candidates will be subject to a criminal background check.

Responsibilities & Skills

Responsibilities

Drives retention and growth among our most valuable and targeted customers by understanding their business needs and helping them succeed.
Maintains a cadence of communicating with customers about their adoption trends, product experience, and mining opportunities for deeper engagement.
Assesses customer needs and designs a focused plan to reach their business goals.
Marshalls resources across the organization as needed to support customer needs.
Represents the voice of the customer to inform our sales process, product roadmap, and implementations.
Conducts workflow and optimization evaluation and training.
Offers product solutions to pain points.
Ongoing focus on client retention and satisfaction

Desirable Skills

Experience working with large enterprise customers.
Exceptional communication skills, highly organized, collaborative and detail oriented
Empathetic, positive attitude with a desire to help our customers reach their goals.
Secure knowledge of products and industry
Ability to form and maintain strong client relationships.
Superior organization and presentation skills
Excellent verbal and written and verbal communication.
Consultative communication and executive presence
Strategic planning and stakeholder management
Data analysis and translating insights into action
Problem solving and critical thinking
Project and program management
Presentation, facilitation, and storytelling
Process improvement and operational excellence
Healthcare industry and/or SaaS experience

Educational Requirements

2+ years of experience in Customer Success, Relationship Management, Account Management, or a similar client-facing role
CPCS or CPMSM certification preferred
Experience in healthcare credentialing, privileging, and/or provider enrollment preferred
Knowledge of medical staff services and healthcare provider workflows preferred