About the Role

Motivosity is a people-first recognition and rewards software company helping mid-market and enterprise organizations strengthen human connection and workplace culture. The Customer Success Manager role manages a large book of accounts to drive renewals, support, and expansion while fostering strong client relationships.

Skills

Account Management Customer Service Sales Operations CRM Software Organizational Skills Multitasking Communication Skills Problem Solving Negotiation Skills Strategic Advisory Customer Retention Relationship Building

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

Full job details

Come join Motivosity as a Customer Success Manager!

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Customer Success Manager position

We are seeking a talented Customer Success Manager to work with customers to coordinate service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales, and part operations.

Customer Success Manager responsibilities include:

Manage a large book of customer accounts
Facilitating customer account renewals to maximize retention
Communicating effectively with customers regularly and fostering strong relationships with clients
Improve customer engagement and outcomes by providing consultative and strategic advisory services
Expand customer accounts by introducing other company products and services
Create customer champions and advocates

Customer Success Manager qualifications include:

1+ year of experience as a B2B Account Manager or Customer Success Manager
Proficiency with CRM software and account management systems
Great organizational and multitasking skills
Good communication skills, both verbal and written
Advanced problem solving and negotiation skills
Upbeat, positive, and friendly personality that energizes those around you
BS/BA in Business, Marketing, Finance, Economics, or related field

Perks of being a MVer:

Changing the world by bringing happiness to work environments around the globe
Equity
Health Insurance and HSA
401(k)
Dental Insurance
Vision Insurance
Team activities
Hybrid work flexibility
On site gym
Strong and positive work culture in an exciting startup space