Customer Success Manager
Liveswitch
- Location
- Hybrid (Salt Lake City, Utah)
- Employment
- Full-time
- Level
- Mid Level
About the role
LiveSwitch is a software company transforming how small businesses operate through an AI and communication platform. The Technical Customer Success Lead role focuses on driving product adoption, managing technical integrations, and ensuring client retention within a high-growth startup environment.
Skills
Perks
- Hybrid Work
- Competitive salary
- Ownership opportunities
- Leadership opportunities
Full job details
What You Will Be Doing
We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.
Responsibilities:
- Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
- Identify workflow bottlenecks and recommend solutions
- Partner with the product team and translate client feedback and data into product improvements
- Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
- Drive resolution of technical issues
- Improve client retention through product-led initiatives such as product workshops, webinars and training programs
- Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
- Develop deep subject-matter expertise in LiveSwitch products
The Must-haves:
- 2+ years of experience in tech support, implementation and onboardings in SaaS
- Bachelor’s degree
- Must have strong technical skills and experience conducting customer onboardings and trainings
- Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
- Ability to diagnose and solve client needs
- Ability to quickly build credibility with customers
- Track record of results-oriented achievements and successful strategy execution
- Growth stage or start-up company customer success experience
What's in it for you?
- Competitive salary and benefits.
- Unparalleled ownership and leadership opportunities.
- A collaborative, high-energy startup environment.