Customer Success Manager
Liine
- Location
- Hybrid (Raleigh, North Carolina)
- Employment
- Full-time
- Level
- Senior Level
About the role
Liine is a high-growth software startup in Raleigh, NC, providing an AI-powered platform for call tracking and marketing analytics to healthcare practices. The Customer Success Manager drives product adoption and ensures customers realize maximum ROI within their first 90 days.
Skills
Benefits
- 401k match
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Unlimited PTO
Perks
- Generous equity package
- Hybrid work
Full job details
Job Overview
Liine is a high-growth software startup based in downtown Raleigh, NC. Our AI-powered platform blends call tracking, marketing analytics and ad optimization into one category-creating product that helps healthcare practices accelerate new patient growth. With over $10M in ARR and winner of the 2026 Triangle Business Journal's 50 Best Places to Work, we are on our way to making Liine a core component of every healthcare practice's technology stack.
More about Liine (click links to view)
Startups in Raleigh You Need to Know in 2025
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Liine named as a Call Recording FrontRunner by SoftwareAdvice
Liine named to Capterra's Shortlist for Call Recording
Liine named an AI "Category Leader" by GetApp
Role Overview
We are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level) to join our growing team. This role is the tip of the spear of Liine’s post-sale strategy. The core responsibility is to drive customer adoption of Liine's product, making it the new foundation for how our customers evaluate marketing performance and optimization. When done correctly, Liine can be the single most impactful piece of marketing tech used by our customers. The Customer Success Manager requires a rare blend of strategic thinking, excellent communication, and surgical execution.
This is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.
Responsibilities
Act as your assigned customers’ primary point of contact and advocate at Liine
Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources
Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the stated needs of the customer
Ensure customers realize the full value of Liine within their first 90 days on the platform
Help customers and their marketing agency partners understand how best to utilize Liine to achieve maximum ROI
Be a team player with a growth mindset
Qualifications
1-10 years of customer success or consulting experience (we are open to entry-level candidates and recent graduates who show exceptional potential)
Comfort with quickly learning a technical product and applying that knowledge to customer success conversations
Ability to translate technical concepts into clear and concise communication with customers
Level-headed with a strong sense of empathy and a talent for active listening
Highly motivated with a positive, can-do attitude
Very strong attention to detail
Ready to thrive in a fast-paced, entrepreneurial environment
Perks and benefits include:
Competitive base salary
Generous equity package
4% 401K contribution match
Health, dental and vision insurance
Short and long-term disability insurance
Unlimited PTO