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Customer Success Manager

VisibleThread

Location
Onsite (Arlington, Virginia)
Employment
Full-time
Level
Senior Level
Posted 1 week ago

About the role

VisibleThread is a leading RFP intelligence platform provider serving major government contractors in Defense, IT Services, and Healthcare. The Customer Success Manager will own a portfolio of enterprise accounts, driving product adoption, onboarding, and renewal to ensure measurable client outcomes.

Skills

Customer success Account management SaaS Program management Change management User adoption AI savvy Communication skills Relationship management Onboarding Training Problem solving Upselling Renewal management

Benefits

  • Private medical insurance
  • Annual leave

Perks

  • Flexible working schedule
  • Hybrid Work

Full job details

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

  • Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
  • Own $1M+ in ARR across a number of accounts (30+)
  • Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
  • Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
  • Solve problems. Be the bridge between customers and our product and support teams when issues come up.
  • Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
  • 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
  • Experience working in the GovCon industry would be beneficial
  • Strong program management experience, change management and supporting user adoption
  • Must be AI savvy
  • Comfortable with technology — you can learn a product deeply and explain it simply.
  • A genuine curiosity about customers' problems, and the drive to solve them.
  • Sharp communication skills, written and verbal.
  • A self-starter who thrives on ownership, not hand-holding.
  • Work with major global brands across Defense, IT Services, and Healthcare.
  • A flat, fast-moving team with real career growth.
  • 100% paid private medical insurance.
  • Flexible working schedule.
  • Competitive salary and annual leave.
  • Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.