Customer Success Manager

About us

At Worktrace AI, our mission is to eliminate the AI divide. Frontier AI labs are developing AI that can free people to focus on meaningful, high-impact work—yet, most teams don’t know where to start and are being left behind. We’re building AI that helps teams uncover their best automation opportunities and build those automations.

The role

As the company’s first Customer Success Manager, you will combine customer obsession with AI fluency to help enterprises successfully use Worktrace AI. You’ll partner directly with customers to drive onboarding, use, and expansion of Worktrace within their company. You’ll also be an internal champion for customers to improve the product based on their feedback. You’ll see firsthand how companies transform their business processes with AI and play a key role in making that transformation happen.

What you’ll do

• Serve as the primary point of contact to customers for driving successful onboarding, use, and expansion of the product

• Diagnose issues by using AI, technical tools, and collaborating with internal engineering teams

• Manage vendor onboarding and customer security questionnaires

• Translate customer feedback into actionable product improvements

• Build customer relationships through regular communication with sponsors and product users

• Proactively identify issues to provide a seamless customer experience

• Build a deep judgement on customer needs and advocate for those needs internally

• Identify opportunities to grow the business within large enterprises

• Develop internal playbooks and automations to improve support quality

You’ll excel in this role if you

• Have 6+ years experience in customer success, account management or post-sales for technical B2B products

• Have expert troubleshooting skills using an AI-first mindset and modern technical tools like Sentry, PostHog, and Supabase

• Have experience collaborating cross-functionally on complex escalations

• Are customer-obsessed, proactive, and take full ownership of outcomes, from first issue to final resolution

• Are passionate about helping enterprises adopt AI

Benefits and perks

• Top-of-market salary and equity

• Visa sponsorship

• Generous health and dental insurance for you and dependents

• Unlimited PTO

• 401K

The Team

Our founders are Angela Jiang (CMU PhD), an early product manager at OpenAI and led the launches of GPT-3.5 and GPT-4, and Deepak Vasisht (MIT PhD), a CS Professor at UIUC who has deployed cutting edge AI into industries spanning agriculture to space. Our team are builders that come from Google DeepMind, Meta, MIT, McKinsey, Twitter, Uber, and HPE. Join us.

Backed by the best in AI and Enterprise

We are supported with a $9.4M seed round led by 8VC and Conviction with participation from funds like OpenAI, SV Angel, and Genius Ventures. Our angels include industry leaders, including Mira Murati (CEO of Thinking Machines Lab), Nick Turley (Head of ChatGPT), Logan Kilpatrick (Google DeepMind), and Ranveer Chandra (Microsoft).