Customer Success Manager

Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days.

Your mission

Join SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.

Key Responsibilities

• Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.
• Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.
• Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.
• Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
• Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact.

What You Bring

• 2-5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.
• Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
• Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.
• A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.
• Exposure to manufacturing processes and knowledge of the industry is a plus, but not required.

What We Offer

Our base salary is just one component of the competitive total rewards strategy. We value the well-being and professional growth of our team. That's why we offer:

• Paid Time Off: 20 days of vacation, plus public holidays.
• Hybrid Work Model: Enjoy a flexible work setup, typically spending two days per week in our Chicago office.
• Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.
• Ownership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.
• Healthcare Coverage: Healthcare benefits to help support you and your family.
• Make a Visible Impact: Be part of a team where your ideas matter and where you'll help build the foundations, processes, and culture that support our continued growth in North America.
• 401(k) Retirement Plan: Save for retirement through our 401(k) program with automatic enrollment and discretionary employer contributions.