Customer Success Manager

Overview:

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.

Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.

Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.

The Role

We are looking for an experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle. You will drive onboarding, build adoption, manage renewals, and serve as the primary relationship owner for your book of business. This is a high-impact, high-autonomy role on a lean team. The right person is proactive, data driven, and thrives without hand-holding.

Responsibilities:

• Full lifecycle management across a portfolio of accounts, from onboarding through renewal 
• Driving product adoption and measurable outcomes for district IT and instructional technology leaders 
• Identifying accounts at risk early and executing structured recovery plays before renewal windows 
• Conducting regular business reviews and maintaining strong executive relationships within accounts 
• Partnering with AEs on expansion opportunities and flagging growth signals 
• Maintaining accurate account health data and activity records in HubSpot and supporting CS tools 
• Contributing to playbook development and sharing what works across the team 

Experience: 

• 5+ years in customer success, account management, or a related client-facing role 
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention 
• Comfortable owning a large portfolio and prioritizing without being told what to do 
• Strong communication skills. You write clearly, run tight meetings, and follow through 
• Experience working with CRM and CS platforms. HubSpot experience strongly preferred 
• Ability to analyze account health data and translate signals into action 
• Familiarity with K-12 or edtech is a plus but not required 
• Experience using AI tools to improve workflow, prioritization, or customer communication is preferred 

Bonus points for:    

• You proactively surface risk before it becomes churn 
• You understand school district procurement cycles and plan accordingly 
• You build real relationships with IT administrators and district leaders, not just transactional ones 
• You bring structure to ambiguity and improve the process as you go