Customer Success Manager

About the Role

Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build a proactive customer success function, partnering closely with customers, product, and engineering.

What You'll Do

• Manage enterprise customers from onboarding and adoption through renewals and expansion.

• Lead customer calls to understand needs, match use cases, and support adoption, with at least 13 hours per week spent in customer conversations.

• Coach non-technical users on applying AI in their day-to-day work through enablement sessions, prompting guidance, and usage playbooks.

• Capture customer feedback, bugs, and feature requests, and share them directly with product and company leadership.

• Partner with forward-deployed engineering to guide proof-of-concept customers toward paid adoption.

• Connect customer business objectives with AI capabilities across a broad set of enterprise integrations.

What We're Looking For

• Five to seven years of customer success experience, including at an early-stage, horizontal AI company.

• Experience driving proactive customer success beyond reactive support, including customer-facing AI enablement.

• Background supporting both product-led growth and enterprise sales motions, ideally with AI products customers can prompt or configure themselves.

• Comfort with Slack, Jira, GitHub, Confluence, and AI or large language model technologies.

• A track record of sustained tenure in prior roles and the ability to work effectively in an evolving startup environment.

Compensation & Benefits

Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid in San Francisco, California. Atlanta, Georgia is also an eligible location.