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Burjline Builders

Customer Success Manager

Burjline Builders

Location
Onsite (New York, New York)
Compensation
$30k - $43k/yr
Employment
Full-time
Level
Mid Level
Posted 3 weeks ago

About the Role

Burjline Builders is seeking a Customer Success Manager to manage client relationships and ensure customer satisfaction within the construction industry. The role focuses on driving product adoption, mitigating churn, and collaborating with internal teams to deliver a positive customer experience.

Skills

Customer success Account management Client relationship management Communication Interpersonal skills Presentation skills Problem-solving Organizational skills CRM software Salesforce HubSpot Customer lifecycle management Data analysis Strategic planning

Benefits

  • Health insurance
  • Paid time off

Full job details

 

Job Overview

PowerToFly is seeking a dedicated and proactive Customer Success Manager to join our team. This is a full-time position based in our New York, NY, United States office. We are looking for an individual who is passionate about building strong, long-lasting client relationships and ensuring our customers achieve maximum value from our services. As a key member of our team, you will be instrumental in driving customer satisfaction, retention, and growth. The offered salary for this role is $30,000 - $43,000 USD per annum, commensurate with experience.

 

Responsibilities


 

  • Serve as the primary point of contact for a dedicated portfolio of clients, building trust and rapport.
  • Develop a deep understanding of customer needs and objectives to ensure they are successfully met.
  • Manage the entire customer lifecycle, from onboarding and implementation to renewal.
  • Proactively monitor customer health, identify potential risks, and develop strategies to mitigate churn.
  • Educate clients on new features and best practices to drive product adoption and engagement.
  • Conduct regular business reviews with clients to demonstrate value and identify opportunities for growth.
  • Gather and analyse customer feedback to provide valuable insights to our product and development teams.
  • Collaborate with internal teams, including sales and support, to deliver a seamless and positive customer experience.


 

Qualifications


 

  • Proven experience in a Customer Success, Account Management, or a similar client-facing role.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong problem-solving abilities with a talent for finding creative solutions.
  • Excellent organisational skills and the ability to manage multiple priorities effectively.
  • A genuine passion for helping customers and a commitment to their success.
  • Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
  • A bachelor's degree in a relevant field is preferred but not essential.
  • Ability to work both independently and as part of a collaborative team.


 

Benefits


 

  • A competitive salary package.
  • Comprehensive health and wellness benefits.
  • Generous paid time off and company holidays.
  • Opportunities for continuous professional development and career progression.
  • A vibrant, inclusive, and supportive company culture.