Customer Success Liaison

Customer Success Liaison
Onsite | 7470 Brockway Rd, MI 48087
Employment Type: Full-Time 

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

We are seeking a driven, people-first Customer Success Liaison to join our Customer Success Department. As Nsight’s dedicated on-site representative, you will identify and enroll eligible patients into remote and chronic care management programs — including RPM, CCM, and BHI — while serving as the frontline program ambassador for both patients and clinic staff. From hands-on device education and real-time troubleshooting to staff support and patient engagement, you operate at the intersection of patient outreach and clinical operations.

This role is equal parts relationship builder, patient advocate, and enrollment driver. You don’t wait to be activated—you show up, assess what’s needed, and make it happen.

AI Fluency Requirement - Non-Negotiable
Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.

• Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.

• Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.

• Collaborate with care teams to implement effective, patient-first processes.

• Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.

• Maintain compliance with company policies and applicable regulations.

• Perform other duties as assigned.

Who You Are

You’re naturally curious, proactive, and great with people. Building relationships comes naturally to you because you genuinely enjoy getting to know others and finding ways to help. You bring energy and ideas to every conversation, take initiative when opportunities arise, and aren’t afraid to solve problems without being asked. While you’re motivated by results, you lead with authenticity, service, and a desire to create value for others. Most importantly, you’re ambitious, self-driven, and excited by the opportunity to grow, make an impact, and build a successful career.

Qualifications
Required:

• 2–5 years of consultative sales, patient enrollment, or relationship-driven outreach experience, with a demonstrated ability to meet and exceed goals in a fast-paced, people-first environment.

• Demonstrated mastery in building authentic professional relationships, earning fast trust from diverse groups, and driving metrics via personal connection—not process dependency.

•  Excellent communication and organizational skills with the ability to educate, inspire, and connect with a wide range of patients and clinic staff.

•  Familiarity with EHR/EMR systems or similar platforms is a plus.

• Fluency in English required.

Preferred:

• Healthcare, medical, or clinic-based experience is strongly preferred.

Compensation & Benefits

• Competitive base pay: $60,000–$65,000 annually

Additional Compensation:

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.

•  Monthly Bonus Potential: Up to $2,000 based on goal attainment.

Benefits Include:

• PTO

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match

• Company-provided equipment

Join Our Mission-Driven Team
At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role, from clinical operations and customer success to marketing, technology, and leadership, directly contributes to improving how healthcare organizations care for their patients.