Customer Success Lead

About the Role

Join the Success team at a mental health care organization focused on expanding access to care for children. This senior individual contributor role owns strategic school and district partnerships while building the playbooks and operating practices that support the team's growth.

What You'll Do

• Manage strategic school and district relationships as the primary contact for counselors and other school stakeholders.

• Help school partners identify more students who may benefit from care and grow referrals across your portfolio.

• Define approaches for increasing referral volume and create playbooks, metrics, and dashboards to guide the Success team.

• Use AI tools to automate repetitive workflows and make effective use of performance data.

• Bring customer feedback to Operations, Product, Growth, and Clinical teams.

What We're Looking For

• At least 4 to 5 years of experience in customer success, account management, sales, or business development in a fast-paced, complex environment.

• A record of exceeding growth, sales, or upsell goals, ideally in B2B2C or B2C settings.

• Experience building practical processes or playbooks from scratch, preferably in an early-stage company with limited resources.

• Strong relationship-building skills, sound judgment in difficult conversations, and a metrics-driven approach to decision-making.

• Comfort using CRM systems and AI tools, with the ability to turn imperfect data into useful decisions.

• School partnership, K-12, education technology, or mental health experience is helpful.

• Interest in coaching others and growing toward future leadership while remaining hands-on as an individual contributor.

Compensation & Benefits

Base salary is $110,000 to $150,000 USD annually. Visa sponsorship is available.

Location

Hybrid, with three days per week in the office in New York, New York. Candidates should be based in New York City or willing to relocate.