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UL Solutions

Customer Success Executive

UL Solutions

Location
Hybrid (Vancouver, WA)
Compensation
$148k - $182k/yr
Employment
Full-time
Level
Senior Level
Posted 2 days ago

About the Role

UL Solutions seeks a Customer Success Executive to serve as a strategic advisor for enterprise software accounts. The role focuses on driving adoption, retention, and growth through C-suite engagement and financial ROI modeling.

Skills

Customer success Strategic account management ROI modeling C-suite engagement Net revenue retention B2B SaaS Financial analysis Salesforce MS Office Enterprise procurement Renewal cycles Data analysis Strategic communication PlanHat Gainsight

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health benefits
  • Financial health benefits
  • 401k retirement savings
  • Paid time off
  • Vacation
  • Holiday pay
  • Sick time off

Full job details

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders — building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.