Customer Success Executive
Jobs for Humanity
- Location
- Onsite (Phoenix, Arizona)
- Employment
- Full-time
- Level
- Entry Level
Posted Today
About the Role
Join Sucafina, a leading sustainable coffee company, as a Customer Success Executive. This role focuses on delivering exceptional service to external customers and providing essential administrative support to the Sales Team.
Skills
Customer Experience
Telephone Communication
Verbal Communication
Written Communication
Problem Solving
Organization
Proactive Planning
Collaboration
Administrative Support
Workload Management
Full job details
Job Description
Primary Responsibility
As our Customer Success Executive, you’ll be joining our Customer Success team, delivering exceptional service to our external customers, delighting them at every opportunity.
You’ll also support your internal customers, the Sales Team, by handling key administrative tasks that free them up to focus on revenue‑generating activity.
The Role
- Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
- Prioritise incoming calls (with occasional outbound calls when required).
- Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
- Escalate enquiries appropriately, and following up to ensure timely resolution.
- Demonstrate a positive, can‑do attitude and act as a role model in behaviour and approach.
- Support other internal departments when required and agreed with the Customer Success Manager.
The Person
- Passionate about delivering great customer experiences
- Friendly, confident telephone manner
- Excellent verbal and written communication skills
- Strong problem‑solver
- Organised, methodical, and proactive
- Collaborative team player
Additional Information
All your information will be kept confidential according to EEO guidelines.