Customer Success Engr

Job Summary

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer 4 (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.  

Job Responsibilities 

Serve as the primary technical success advisor for assigned strategic AWS customers.  

Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.  

Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.  

Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.  

Drive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.  

Monitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.  

Provide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.  

Orchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.  

Lead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.  

Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.  

Capture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.  

Success Measures  

Growth in adopted workloads and cloud consumption.  

Faster time to value across launch and migration milestones.  

Healthy, optimized customer environments with reduced adoption risk.  

Completion of customer success plan milestones and measurable business outcomes.  

Customer satisfaction, retention, and expansion readiness.  

Effective partnership across NetApp, AWS, and the customer account ecosystem.  

Job Requirements

Required Qualifications 

Strong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.  

Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.  

Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.  

Ability to lead complex, cross-functional cloud adoption or migration programs.  

Strong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.  

Ability to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.  

Preferred Qualifications  

Experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.  

Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.  

Experience using data and health signals to identify adoption risks and optimization opportunities.  

Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.  

AWS or NetApp technical certifications.  

Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience

Education