Customer Success Coordinator-1

Job Description Summary

The Customer Success Coordinator is responsible for fostering strong relationships with both internal and external customers, ensuring the satisfaction and success with the company's products and services, and helping them achieve their desired outcomes.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002369 SYS - Supply Chain Customer Success

Pay Rate Type

Salary

Pay Grade

Health-27

Scheduled Weekly Hours

40

Work Shift

Job Description

Preferred Requirements:

• A Bachelor's degree from an accredited college or university in Business Administration, Supply Chain Management, or a related field.

• Workday experience is highly preferred. 

• Four years of directly related supply chain experience could be equivalent to Bachelor’s degree.

• Previous experience within a health care organization is highly preferred. Proficiency in supply chain software and tools.

• Strong analytical, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to interpret data and make data-driven decisions.  Strong leadership, team management, and communication skills. 

Minimum Qualifications:

• Education: Bachelors Degree or equivalent.
• Work Experience: 5 years for support or 0-2 years for professional.

The Customer Success Coordinator is responsible for fostering strong relationships with both internal and external customers, ensuring the satisfaction and success with the company's products and services, and helping them achieve their desired outcomes. This position is integral to maintaining high levels of customer retention and loyalty by proactively engaging with customers, addressing their needs, problem-solving, and collaborating with various departments to enhance the customer experience. This Coordinator will serve as the customer advocate, working seamlessly with various support teams to provide an exceptional customer experience.

Additional Job Description

Physical Requirements:

• Mobility & Posture

Standing: Continuous, Sitting: Continuous, Walking: Continuous, climbing stairs: Infrequent, working indoors: Continuous, working outdoors (temperature extremes): Infrequent, working from elevated areas: Frequent, working in confined/cramped spaces: Frequent, Kneeling: Infrequent, bending at the waist: Continuous, Twisting at the waist: Frequent, Squatting: Frequent

• Manual Dexterity & Strength

Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous, Balance & coordination (lower extremities): Frequent.

• Lifting & Force Requirements

Lift/carry 50 lbs. unassisted: Infrequent, Lift/lower 50 lbs. from floor to 36”: Infrequent, Lift up to 25 lbs. overhead: Infrequent, Exert up to 50 lbs. of force: Frequent

• Vision & Sensory

Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception: Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous.

• Selected Positions:
  • Olfactory (smell) function: Continuous
  • Respirator use qualification: Continuous

• Work Environment & Conditions

Effective stress management: Continuous, Rotating shifts: Frequent, Overtime as required: Frequent, Latex-safe environment: Continuous.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees