Customer Success Associate - Portland, Washington

Customer Success Associate - Portland, Washington

Location: Hybrid ~70% Remote, 30% In-field (Travel)

Compensation: $60,000 - $70,000 annually (depending on experience) plus competitive variable

Territory: Portland, Washington

About the Role

The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.

Key Responsibilities

Onboarding & Training

• Assist new customers with product setup and digital workflow basics

• Participate in remote and in-person onboarding sessions

• Support delivery of educational content for study clubs, events, and webinars

Customer Support & Engagement

• Serve as a key point of contact for assigned accounts

• Provide first-level support for product-related questions and usage

• Help identify customer needs and encourage product adoption

Community Building

• Support organization and facilitation of local study clubs and peer-to-peer events

• Promote a collaborative, engaging customer experience across channels

Documentation & Escalation

• Log interactions and feedback in CRM systems

• Escalate technical issues as needed with clear documentation

Required Qualifications

• 2 years of customer-facing experience (dental, healthcare, SaaS preferred)

• Excellent communication and interpersonal skills

• Comfortable with digital tools, CRM platforms, and remote work

• Willingness to travel occasionally within the assigned region

• Some regional travel with occasional overnight stays (1–2 nights/week max)

Employment Type

Full-time

About SprintRay

SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.

But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.

Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.

At SprintRay, the future of dentistry is being printed today. Want to be part of it?