Skip to content
Skip to content
CSM Jobs
E

Customer Success Associate

El Dorado Furniture

Location
Onsite (Miami Gardens, FL)
Employment
Full-time
Level
Entry Level
Posted 1 day ago

About the Role

El Dorado Furniture is seeking a Customer Success Associate to manage their corporate reception area and assist with customer service inquiries. This role is crucial for maintaining a professional front and ensuring smooth customer interactions.

Skills

Problem Solving Communication Phone Etiquette Organizational Skills Customer Needs Anticipation Microsoft Excel Microsoft Word Microsoft PowerPoint English Proficiency Spanish Proficiency Grammar Mathematics Detail Oriented Resourcefulness Flexibility Time Management

Full job details

 

 

Essential Duties and Responsibilities

  • Greets visitors, vendors, internal customers in a friendly and professional manner.
  • Responsible for the maintenance of the Corporate Reception area.
  • Updates the Welcome Monitor with visitors’ information.
  • Immediately upon receiving any information from a customer, delivery driver or an EDF internal customer, you must enter it into the system in English.
  • Answer incoming calls from internal/external customers and delivery drivers.
  • Find a solution for all delivery situations reported by drivers at the moment of delivery.
  • Call the customer to confirm delivery once the driver reports through Dispatch Track that the delivery has been complete and is up to the customer’s satisfaction.
  • Receive, evaluate and process service requests, delivery claims and warranty related issues.
  • Create, schedule and follow-up on credit memos, exchanges, service orders or parts requests resulting from warranty claims or delivery calls.
  • Assist EDF online customer service chat.
  • Receive, review and distribute technicians service reports.
  • Process weekly charge backs related to technician services.
  • Provide feedback and process improvement suggestions to streamline daily tasks.
  • Respond to all emails in a period of 24 hours.

Qualifications

  • Excellent problem-solving skills.
  • Good listener with excellent communication skills.
  • Excellent phone etiquette, with ability to tactfully handle a call from upset customers in a professional manner.
  • Excellent organizational skills.
  • Fast learner, resourceful, flexible, able to prioritize and meet deadlines.
  • Able to identify and anticipate customer needs.
  • Possess the ability to make customers feel important and appreciated at all times.
  • Ability to work with limited information.
  • Detail-oriented.
  • Motivated to work hard and be successful.
  • Excellent computer skills. (Excel, Word, PowerPoint, Microsoft Office)
  • Perfect attendance.
  • Superb communication skills both in English and Spanish
  • Excellent spelling and grammar.
  • General mathematical knowledge.
  • Resourceful and flexible.
  • Ability to quickly adapt to process changes.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Location

  • Corporate Office setting.