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Customer Service Account Coordinator

L2 Brands

Location
Onsite (Hanover, PA)
Employment
Full-time
Level
Mid Level
Posted 3 days ago

About the role

L2 Brands designs custom-logo apparel and accessories for colleges and resorts. The Customer Service Account Coordinator manages assigned customer accounts, processes orders, and resolves issues to ensure a positive customer experience.

Skills

Customer Service Account Coordination Written Communication Verbal Communication Order Processing Problem-Solving Organization Attention to Detail Time Management Customer Relationship Management Recordkeeping Email Communication Phone Communication Computer Proficiency Cross-Functional Collaboration

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Life Insurance
  • Paid Time Off
  • Paid Holidays

Full job details

Description

Customer Service Account Coordinator

Hanover, PA   Customer Service

About L2 Brands

At L2 Brands, we create the apparel and accessories people actually want to wear. For more than 30 years, we’ve been designing custom-logo apparel, headwear, and home décor for colleges, resorts, golf brands, and companies across the country.Through our family of brands — League, Legacy, Ouray, Locale, and Wild Tribute — we help people show off the places, teams, traditions, and communities they love. If you’ve ever lived in your favorite college hoodie or grabbed a souvenir hat on vacation, there’s a good chance we made it.

The Role – Customer Service Account Coordinator

We’re looking for a Customer Service Representative who thrives on organization, consistency, and keeping things running smoothly behind the scenes. You’ll manage your own group of customer accounts, solve problems, answer questions, and help ensure every order stays on track from start to finish. This role is perfect for someone who:

  • Loves structure and clear processes 
  • Enjoys staying busy and organized 
  • Communicates professionally and confidently 
  • Can juggle multiple tasks without losing attention to detail 
  • Takes pride in getting things right the first time 

What You’ll Be Doing

  • Becoming the go-to contact for your assigned customer accounts 
  • Answering customer questions by phone and email with professionalism and personality 
  • Processing orders, updates, and returns accurately and efficiently 
  • Troubleshooting issues and finding solutions independently 
  • Working closely with Production, Merchandising, and Sales teams to keep orders moving 
  • Keeping organized records and detailed customer notes 
  • Helping create a positive experience for every customer interaction 

Schedule

  • Monday–Friday | 8:00 a.m.–5:00 p.m. 
  • Occasional voluntary evenings or weekends during peak seasons 

Perks & Benefits

  • Health, dental, and vision insurance 
  • 401(k) with company match 
  • Life insurance & employee assistance program 
  • Paid time off and paid holidays 
  • Opportunities to grow your career within the company 
  • A team environment where your work truly matters 

Why People Like Working Here

We work hard, move fast, and support each other along the way. You’ll join a team that values reliability, communication, and people who take ownership of their work. Every order matters, every customer matters, and every employee plays a part in making it happen. 

Requirements

What We’re Looking For

  • High school diploma or GED
  • 2+ years of customer service experience (office or call center preferred)
  • Strong written and verbal communication skills
  • Comfort with computers and learning new systems
  • Ability to stay focused in a quiet, structured work environment with scheduled breaks