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Customer Engineer IV, Data Management, North America, Google Cloud

Google

Location
Onsite (San Francisco, CA · Atlanta, GA · Cambridge, MA · New York, NY · Reston, VA · +1 more)
Compensation
$192k - $267k/yr
Employment
Full-time
Level
Senior Level
Posted Today

About the role

Google Cloud is seeking a Customer Engineer IV to act as a data management subject matter expert, helping customers develop cloud solutions and troubleshoot technical roadblocks. You will partner with sales teams to drive customer success and influence product enhancements.

Skills

Cloud native architecture Database administration Data transformation Data migration Governance strategies High availability Disaster recovery SQL Query troubleshooting Performance optimization Technical presentation Stakeholder management Enterprise architecture Cloud computing System migration Technical advocacy

Benefits

  • Health insurance
  • Retirement benefits

Perks

  • Bonus target
  • Equity

Full job details

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
  • Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

  • Experience with data migration strategies and moving large-scale production systems either in on-premise/data center environments or migration to cloud scenarios and SQL skills with deep query troubleshooting knowledge.
  • Experience with optimizing database performance with respect to transactional or analytic workloads.
  • Experience in disaster recovery and data backup strategies.
  • Experience in understanding a complex customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.

About the job:

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Specialist Customer Engineer, you will seek to accelerate Google Cloud customer success by providing domain-specific technical expertise, while responsibly influencing products and solutions.

You will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  • Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.