Customer Engagement Manager

Description

This program is rooted in our deep commitment to customer obsession. We turn customers into raving fans by relentlessly removing friction, elevating their experiences, and delivering meaningful outcomes. We let customers show us the way by embedding their real-world insights directly into our product strategy, ensuring we prioritize what matters most and build with confidence. These passionate advocates become our brain trust, helping us co-create the future of our products through candid feedback, continuous collaboration, and early validation. Beyond shaping innovation, our customers amplify our story by sharing their success in marketing, joining us at events, and supporting sales efforts to help others discover the power of Intuit.

About the Role

We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued customers. You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Intuit’s ecosystem while influencing product and experience strategy. Operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most. Your core focus will be customer success and engagement. At the same time, you will take on additional customer-focused initiatives and special projects as needed, helping shape programs, influence cross-functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.

What You’ll Do

● Own and deepen relationships with key customers, serving as their primary point of contact.

● Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.

● Develop and execute engagement strategies aligned to customer outcomes and business priorities.

Startup Operator in a Matrixed Org

● Operate with agility in a fast-paced, evolving environment.

● Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects.

● Navigate and influence across a complex, cross-functional organization to deliver results.

Growth & Retention Strategist

● Identify expansion opportunities by uncovering unmet customer needs.

● Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.

● Drive retention through proactive engagement and value realization.

Strategic Outreach & Program Growth

● Partner with analytics to identify high-value prospects.

● Design and execute thoughtful, multi-channel outreach strategies to grow participation.

Cross-Functional Leadership

● Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.

● Influence roadmap discussions and advocate for priorities.

● Align teams around shared customer outcomes.

Data-Driven Operator

● Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.

● Maintain rigorous tracking of customer touchpoints, commitments, and next steps

Additional Skills & Qualifications

7+ years in a customer‑facing role (Strategic Account Management, Customer Success, Sales Engineering, Product Operations or similar)

Proven success driving growth, retention, and strategic customer outcomes

Bachelor’s degree in Business, Marketing, Finance, or a related field

Nice to Have:

Experience with CRM systems (e.g., Salesforce, HubSpot)

Solution consulting experience

This is a Contract position based out of Mountain View, CA.

The pay range for this position is $129.11 - $129.11/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Mountain View,CA.

This position is anticipated to close on Jun 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.