CS Account Coordinator Level I

Description

About L2 Brands

At L2 Brands, we make the gear people love to wear. For more than 30 years, we’ve been designing and delivering high-quality, custom-logo apparel, headwear, and home décor for the Collegiate, Resort/Destination, Golf, and Corporate markets.

Through our lifestyle brands — League, Legacy, Ouray, and Locale — we help fans, travelers, golfers, and employees show pride in the schools, destinations, traditions, and workplaces that matter to them. If you’ve ever thrown on a favorite college hoodie or souvenir hat, there’s a good chance we had something to do with it.

The Role

We’re looking for a detail-loving, process-following Customer Service Representative who enjoys structure, consistency, and checking things off a to-do list. This role is all about managing a dedicated group of customer accounts (mostly by email), keeping orders on track, and making sure every interaction is clear, accurate, and professional.

If you like clear expectations, steady workflows, and being the person who gets it right, you’ll feel right at home here.

What You’ll Do

• Be the go-to contact for your assigned customer accounts
• Respond to customer questions via email and phone — promptly and professionally
• Process orders, changes, and returns with accuracy and attention to detail
• Troubleshoot issues independently (you’re the escalation point!)
• Partner with Production, Merchandising, and Sales to keep orders moving smoothly
• Keep organized, accurate records of all customer interactions

Schedule

• Monday–Friday, 8:00 a.m.–5:00 p.m.
• Occasional voluntary evenings or weekends during peak seasons
• Onsite, in-office position

What We Offer

• Health, vision, and dental insurance
• 401(k) with company match
• Life insurance & employee assistance program
• Paid time off and holidays
• Opportunities to grow and advance within the company

Requirements

What We’re Looking For

• High school diploma or GED
• 2+ years of customer service experience (office or call center preferred)
• Strong written and verbal communication skills
• Comfort with computers and learning new systems
• Ability to stay focused in a quiet, structured work environment with scheduled breaks