Clinical Implementation Specialist (EHR platform)

Job Description:

Summary of the Clinical Implementation Specialist

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements. 

Responsibilities for the Clinical Implementation Specialist

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly, maintaining ownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques to identify configuration requirements and implement best practices
• Review and validate software configurations with customer implementation teams
• Ensure quality of configured features and prepare customers for effective end-user training
• Complete product training and demonstrate adaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Qualifications of the Clinical Implementation Specialist

• Bachelor’s degree or equivalent experience required
• Clinical experience in behavioral health or general healthcare
• SaaS/cloud implementation experience; EHR/EMR experience preferred

Knowledge, Skills, and Abilities of the Clinical Implementation Specialist

• Strong remote collaboration skills
• Data visualization and reporting analysis expertise
• Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
• Knowledge of HIPAA compliance
• Exceptional customer service and communication skills (written & oral)
• Quick, logical problem-solving with attention to detail and follow-through
• Strong organizational and time management skills
• Ability to travel up to 25%

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.