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Calpion/Plutus Health

Client Success Manager (SUD – Revenue Cycle Management)

Calpion/Plutus Health

Location
Hybrid (Dallas, Texas)
Employment
Full-time
Level
Senior Level
Posted 2 days ago

About the Role

Plutus Health Inc. is a rapidly growing, SOC 2 certified provider of Revenue Cycle Management (RCM) services for healthcare organizations. The Client Success Manager will manage and grow relationships with Substance Use Disorder (SUD) clients, ensuring successful RCM service delivery and client satisfaction.

Skills

SUD RCM Processes Client Relationship Management Stakeholder Management Analytical Problem Solving Project Management Communication Skills Presentation Skills Interpersonal Skills Offshore Team Management SUD Billing Payer Guidelines Compliance Management KPI Analysis Revenue Growth Client Onboarding Behavioral Health Workflows

Full job details

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

 

Job Description

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

 

RESPONSIBILITIES:

  • Act as the primary point of contact for SUD/behavioral health clients
  • Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
  • Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
  • Provide subject matter expertise in SUD billing, payer requirements, and compliance
  • Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
  • Lead implementation and transition processes, ensuring smooth onboarding of new clients
  • Conduct regular client meetings and Quarterly Business Reviews (QBRs)
  • Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
  • Partner with onshore and offshore teams to ensure service quality and performance outcomes
  • Act as a client advocate, ensuring expectations are met and exceeded
  • Identify process improvements and optimization opportunities within SUD RCM workflows
  • Support business development by providing insights on client needs and market trends
  • Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
  • Travel as required based on client and business needs

 

IDEAL SKILLS WE ARE SEEKING:

  • Strong expertise in SUD / Behavioral Health RCM processes
  • Excellent client relationship and stakeholder management skills
  • Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
  • Proven ability to manage multiple clients and projects simultaneously
  • Excellent communication, presentation, and interpersonal skills
  • Experience working with offshore delivery teams
  • Self-driven, detail-oriented, and highly organized

 

REQUIRED QUALIFICATION

  • Bachelor’s degree in a related field or equivalent experience
  • 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
  • Strong knowledge of SUD billing, coding, payer guidelines, and compliance
  • Experience managing client relationships in a healthcare/RCM environment
  • Experience working with US healthcare providers and payer systems